A case study of medicalized wellness clinic design process and result in the context of an emerging wellness service market

Abstract

This study presents a comprehensive design process of a medicalized wellness service clinic design project aligned with the emerging wellness service market. The project designer, who has a background in design research, design management, and interior design, utilized an evidence-based design framework to integrate the intangible wellness service provision sequence into the tangible design language. In addition, the project client, who is familiar with the evidence-based medicine framework, participated in the programming and schematic design phases of the evidence-based design framework. As a result, the project designer and client implemented a medicalized wellness service space that integrates concepts of Hospitality, Hospital, and Wellness. Consequently, this study discusses a case of demonstrating the value of design through the integration of results from multi-disciplinary communication and decision-making processes in the emerging market for wellness services.