How generative AI voice agents will transform medicine

Abstract

Generative AI voice agents—conversational systems powered by large language models that can understand and produce natural speech in real time—are poised to transform how health systems engage with patients. While technical and implementation challenges remain, with thoughtful design, rigorous validation, and responsible deployment, generative AI voice agents could become a critical extension of the care team, increasing the reach of clinicians and health systems in ways previously limited by human resources.