A concept of organisational resilience measurement and assessment

Abstract

Purpose: The cognitive aims of the article included (1) a diagnosis to what extent the density of crisis factors has influenced the development of empirical research in the field of operationalising organisational resilience and (2) an assessment of the application capabilities for its measurement methods proposed thus far. Design/methodology/approach: In order to achieve such a formulated objective, a systematic literature review and an analysis of reports from scientific studies were undertaken (extracted from the Scopus and Web of Science database). An in-depth exploration of identified texts structured knowledge on the concepts organisational resilience assessment and measurement, while taking into account time intervals. Findings: All to date’s attempts to measure and assess organisational resilience have rather been modest, if not circumscribed, while discrepancies of a conceptual and definitional nature do not facilitate the operationalisation of the concept. In addition, its heterogeneity means that any attempts to quantify organisational resilience involve a number of assumptions. Various authors' concepts for resilience measurement have been proposed in the literature, particularly for organisations in the industries and sectors for which the impact of the pandemic was most severe. However, no standard has been developed in this area, although promises of one were made in a number of pre-2020 scientific papers. Practical implications: The spread and further development of the concept of organisational resilience measurement is largely determined by the level of managerial awareness of the usefulness of such measurement for organisational survival and decision support. Originality/value: The findings present the extent and sophistication of methods for measuring organisational resilience over time. A research using bibliometric techniques made it possible to indicate the stage of development of our research. It can be seen that the academic debate on organisational resilience is resurgent and takes on new dimensions at watershed moments, i.e.: pandemic. The study undertaken extends and organises the knowledge drawn from the literature. In addition, the collected empirical material allowed for a preliminary critical assessment of the application potential of the proposed model solutions. Keywords: organisational resilience, time intervals, measurement. Category of the paper: Literature review.