PATIENT EXPERIENCE AND SATISFACTION IN HEALTHCARE: A FOCUS ON MANAGERIAL APPROACHES - A REVIEW

Abstract

This research paper explores the intricate relationship between patient experience, managerial approaches, and technological integration in healthcare. Emphasizing the significance of improved patient satisfaction, the paper delves into managerial strategies, including leadership styles, communication excellence, and quality improvement initiatives. Furthermore, it highlights the transformative impact of technology, such as electronic health records, telemedicine, and artificial intelligence, on patient engagement and personalized care. Challenges like resource constraints and resistance to change are addressed, emphasizing the need for adaptive managerial approaches. The literature synthesis reveals that fostering a patient-centric culture, embracing technology responsibly, and navigating challenges collaboratively is essential for advancing healthcare delivery. The findings underscore the critical role of effective leadership, communication, and technology in shaping the future of patient-centered care and improving overall health outcomes. Keywords:  Patient Experience, Managerial Approaches, Technological Integration, Healthcare Leadership, Patient Satisfaction, Healthcare Innovation.