Deep Learning for Aspect-Based Sentiment Analysis on Indonesian Hotels Reviews

Abstract

Tourism is one of the fastest-growing industries. Many travelers book hotels and share their experiences using travel e-commerce sites. To improve the quality of products and services, we can take advantage by analyzing their reviews. We can see the good and the bad thing reviews in every aspect of the hotel. However, research to analyze sentiment in every aspect using Indonesian hotel reviews is still relatively new. In this work, we propose to create an Aspect-based Sentiment Analysis (ABSA) using Indonesian hotel reviews to solve the problem. This research consists of four steps: collecting data, preprocessing, aspect classification, and sentiment classification. Our classification process compares with eight deep learning methods (RNN, LSTM, GRU, BiLSTM, Attention BiLSTM, CNN, CNN-LSTM, and CNN-BiLSTM). In aspect classification, we have six classes of aspects which are harga (price), hotel, kamar (room), lokasi (location), pelayanan (service), and restoran (restaurant). In sentiment analysis, we compared two scenarios to classify sentiments as positive or negative. The first one is to classify sentiment in all aspects, and the second one is to classify sentiment in every aspect. The results showed that LSTM achieved the best model for aspect classification with an accuracy value of 0.926. For sentiment classification, our experiments showed that classify sentiment in every aspect achieved a better result than classify sentiment in all aspects. The result showed that the CNN model gets an average accuracy score of 0.904.