Examining the Impact of Leader–Member Exchange on Organizational Citizenship Behaviour in Healthcare Sector

Abstract

This study aims to show whether health professionals’ perceptions regarding leader–member exchange dimensions have any impact on their organizational citizenship behaviour and its dimensions. To this end, surveys were distributed to health professionals (doctors, nurses, other medical officials and administrative staff) working in a public and private hospital located in Turkey’s Ankara province through face-to-face meetings and the data obtained from 423 health professionals were evaluated with multiple linear regression analysis. The results indicated that the health professionals had a medium level of leader-member exchange and high level of organizational citizenship behaviour. The regression analysis results show that the health professionals’ perceptions regarding leader-member exchange had positive impacts on organizational citizenship behaviour and its dimensions. The findings suggest that healthcare organizations can enhance healthcare professionals’ organizational citizenship behaviours through high level of leader-member exchange.