A maturity model for quality management to increase the organizational knowledge

Abstract

The paper presents a maturity model that links the principles of quality management with the organizational knowledge. To evaluate the maturity level of the quality management as tool to support the knowledge creation, three perspectives have been discussed: I) the application of the model generates knowledge in the organization, ii) the application of assessments to evaluate the model generates knowledge in the organization, and iii) the introduction of respective corrective actions to advance in the model generates knowledge in the organization.