Keeping up with COVID-19 information: Capacity issues and knowledge uncertainty early in the pandemic

Abstract

This article examines the relationship between information consumption and mental health during the early stages of the COVID-19 pandemic. Adopting a qualitative approach, we interviewed 39 people in British Columbia, Canada between October and December 2020. Interestingly, half of the participants did not want to seek out new information on COVID-19, making their early insights and initial confusion salient. While some individuals did desire up-to-date information on outbreaks and new risks, many expressed confusion over what was perceived to be an evolving landscape of public health policy and practice. Overall, our research found that capacity issues, information overload/fatigue, politics, distrust, and competing sources of news all contributed to a culture of confusion towards public health information. As a consequence, this confusion resulted in knowledge uncertainty about the virus, vaccinations, and the pandemic itself. Our findings highlight the need for a host of future projects that examine how citizens experience disempowerment and limited agency towards compliance with health and safety initiatives.