Development of a web information system to evaluate maintenance service providers in an automotive industry

Abstract

The purpose of this work was to develop a web system to evaluate maintenance service providers in an efficient and effective way. In the first part of the investigation, the specification of requirements was carried out, for which it was necessary to design and validate the instruments to evaluate suppliers, in addition, the business process model and use case diagrams were elaborated. Managers from the departments involved, as well as their collaborators, participated in the first part. In the second part corresponding to the development of the web application, it was necessary to carry out: (a) the architecture of the system, (b) the class diagram, (c) the design of the database and (d) the programming of the system. As a result, a reliable, effective, efficient and objective web system was developed to evaluate the performance of maintenance service providers.