Optimization of Technical Service Capacity in Increasing Public Participation in the Administration of Building Functional Certificates

Abstract

Buildings that operate by Government Regulation Number 16 of 2021 must have a Certificate of Functional Worthiness (SLF) as a condition for utilization in terms of safety, health, convenience, and comfort so that they can be occupied. The current condition is that many buildings do not have SLF because the public still needs to be made aware of it, and the bureaucracy has not often conducted socialization and has limited service capacity in implementing SLF. This study aims to describe and analyze the problem of limited capacity of technical services in overcoming the large number of buildings that still need to have a certificate of building function worthiness as a condition for utilization and the lack of public participation of building owners in managing SLF. The method used in this study combines research; the first step is quantitative, which is by giving questionnaires to respondents, and the second is qualitative descriptive—primary data collection through questionnaires and focus group discussions (FGD). Secondary data is taken from websites, mass media, journals, books, etc. The first is quantitative data analysis by processing the questionnaire results using SMART PLS, and the second is qualitative analysis of the FGD results by reducing data, presenting data, and drawing conclusions or verification. The results of the study show that optimizing the capacity of technical services can be done by structuring institutional structures, coordination, and increasing the competence of human resources of technical service personnel in encouraging public participation with socialization, dissemination, assistance, and technical facilitation to the community that does not yet have SLF and financial support. The implication for buildings having SLF is that occupants become comfortable and safe, offering a hopeful future for building safety.