A systematic approach to quality assurance tourism product development: Theory and practice

Abstract

The article describes the theoretical basis of the system approach, given the international standards, the use of which allows to apply a systematic approach to quality assurance tourism product. The following aspects of quality of tourist services: a systematic approach, risk management and information, standardization and quality evaluation of the quality monitoring. Presents a practical implementation of a systematic approach in the tourist regions of Russia. Studies have allowed us to justify the creation of a unified methodological support of quality monitoring, the safety of tourists, tourism development, implementation of risk management systems and suppliers, the need to increase the responsibility of providers of tourism services. The adoption of measures based on the system approach, aimed at improving the quality of state regulation of tourism.