HR 20/20: Developing future-ready HR Capabilities

Abstract

The rapid evolution of technology is having a significantimpact on work, workplaces and the HR function. Thefunction is under demand to address a range of questionsthat includes adding strategic value, greater use oftechnology in HR processes, and making the workforcemore agile. In the first part, the paper provides aconceptual overview of the complex forces of changeimpacting workplaces, work and HR. Next, currentliterature and industry reports have been reviewed tooffer insights on how companies could choose differentapproaches to respond to these complex forces of change -Pathfinding HR, Searching HR, and Disconnected HR.Finally, the paper makes recommendations on the fourHR capabilities - workforce shaping, passing the culturetest, employee experience by design and workforceinsights - companies need to develop to be future-ready.