Exploring User Engagement and Purchase Intentions in T-Shirt Retail Through Augmented Reality and Instagram Filters

Abstract

Augmented reality (AR) technologies—such as Instagram filters—bridge the digital and physical worlds by allowing users to virtually try on clothing, thereby reducing the risk of virus transmission. In the T-shirt retail industry, AR enables product personalization, decreases the need for physical production, minimizes textile waste, and lowers carbon emissions. It also benefits individuals with limited mobility or those who prefer shopping online. This study tested several hypotheses on 105 active Instagram filter users using filters from the ’Apprecio’ account on mobile devices. Data analyzed using the partial least squares method revealed that interactivity significantly influences both purchase intention and continued use of digital platforms. While hedonic and vivid features enhance the user experience, they have a limited impact on driving purchases or long-term engagement. Customers’ engagement and buying intent are more strongly shaped by practical and interactive elements. The study recommends that companies invest in developing interactive AR features to boost customer satisfaction and foster trust. Future research should involve larger participant samples and investigate specific interactive elements—such as virtual try-on tools—to better understand their impact on consumer behavior. This study highlights the critical role of interactivity in AR for delivering meaningful and engaging shopping experiences.