Comparative Efficiency Analysis of High-Speed Cross-Belt Sorters Using The SCOR Model: A Case Study from India’s Courier Network

Abstract

The heightened need for rapid and accurate parcel delivery has resulted in the extensive implementation of automated technologies in logistics. This study assesses the operational efficiency and scalability of high-speed cross-belt sorters in comparison to manual sorting methods. This research analyses a case study from Bangalore, India, to evaluate the efficacy of the ZedSORT system compared to manual methods on throughput, labour dependency, cost-effectiveness, and scalability. Quantitative figures indicate a substantial augmentation in daily capacity (from 20,000 to 160,000 parcels), reduced labour needs, and enhanced real-time tracking and interaction with warehouse management systems. This research, based on the SCOR model and Industry 4.0 framework, provides practical insights and proposes a paradigm for the implementation of scalable automation in logistics operations. The findings enhance the discourse on the digital revolution of supply chains, offering lessons for both practitioners and researchers.