Digitalization and user satisfaction with corporate budgeting methods: A contingency theory perspective

Abstract

Purpose: This study explores how digital tools used in corporate budgeting relate to user satisfaction with conventional (CBM) and modern (MBM) methods. Drawing on the Technology Acceptance Model (TAM) and contingency theory, it also assesses the direct and moderating effects of internal and external contextual factors. Finally, the paper examines how satisfaction with CBM and MBM aligns with organizational performance. Methodology/approach: The research is based on survey data from 399 budgeting professionals across diverse industries and countries. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to examine the relationships between variables. Findings: The findings indicate that digitalization positively relates to user satisfaction, with a stronger association for MBM. Only a few internal factors significantly influence satisfaction. External contingencies show no meaningful effect. Satisfaction with both groups of methods is strongly associated with benefits, including budgeting effectiveness, financial results, and sustainability alignment. Research limitations/implications: The study relies on cross-sectional, self-reported data and assumes linear relationships, which may limit generalizability. Future research should explore sector-specific contexts and non-linear dynamics. Originality/value: This study refines contingency theory by showing how selected internal factors and digitalization shape user satisfaction with CBM and MBM. It highlights satisfaction as a meaningful outcome and offers insights into aligning digital tools with organizational conditions to enhance budgeting and performance.