Integrated agile facility management model for improving performance in construction projects

Abstract

Facilities management (FM) has many challenges related to facilities requirements, unique services, and a need for actions to achieve customer/end-user/clients’ expectations. There is poor communication among stakeholders, weaknesses, inflexibility in business realities, and difficulty engaging decision-makers and other key partners. Adopting an agile philosophy in facilities management can improve the value and achieve quality and stakeholder satisfaction. The main objective of this article is to explore a guideline on applying agile philosophy in facilities management to achieve flexibility in management and improve performance. The papers published between 2000 and 2022 had been selected. Content analysis was used. to complement the qualitative findings. This article focuses on academic articles including subject areas: engineering, decision-making, and operations. The conceptual model is supported by current theories, literature and previous empirical studies from facilities management, agile philosophy, service quality, and stakeholder satisfaction. The major finding is the disclosure of a framework for evaluating agile philosophy in organizations by linking the agile mindset to facilities management practices. The results also revealed a conceptual framework for using agile philosophy in facilities management to achieve value and stakeholder satisfaction. This study is a review of theories and empirical studies. However, the previous studies were very limited and affected access to information widely. Therefore, it is preferable to conduct research and experimental studies on the application of agile philosophy in facilities management. Ultimately, using an agile philosophy in facilities management helps to achieve value and stakeholder satisfaction.