Designing User-Centered Discovery and Access Services for Enhanced Virtual User Experience

Abstract

In 2010, the Technical Services Department at the University of Nevada, Reno Libraries established its top strategic direction to understand users' workflows and strive to build seamless information access services around their workflows. To advance this strategic direction, an innovative reorganization was implemented within Technical Services by creating a new Knowledge Access and Discovery (KAD) Librarian position and forming a new Design and Discovery (DD) department from existing staff. In this session, the presenters discussed the shift to user-centered services, the roles of the KAD Librarian and the new DD department, their projects and initiatives, and how they work with the library-wide cross-departmental Virtual User Experience Committee to meet the Internet-fueled do-it-yourself (DIY) mindset of today's library users. Copyright © The North American Serials Interest Group, Inc.