Business process management in health care: current challenges and future prospects

Abstract

See, stats, and : https : //www. researchgate. net/ publication / 289554127 Business : current Article DOI : 10 . 2147 / IEH. S68183 CITATIONS 0 READS 455 3 : Some : Achieving - led project Supply Sandra (Alexandra) Catherine University 74 SEE Prasanta Aston 172 , 624 SEE Dorothy University 23 SEE All (Alexandra) Catherine . The . All - text are , letting . Abstract : The emphasis of performance management in health care is shifting from output or outcome - based to a system - based approach . In particular , clinicians and managers are re - focusing their attention on processes so as to achieve better health system performance , as a reaction to the financial crisis . Health care management is increasingly applying systems thinking and business process management (BPM) as philosophies , which have proved to make a difference in organizational performance and competitiveness to the industry at large . This commentary provides answers to five questions that emerged through a reflective exercise and use of second - ary data sources and informal interviews . These questions are intended to contribute toward better understanding of the meaning and application of BPM by scholars and practitioners in health care management . The questions are as follows : What is BPM and is it relevant to health care ? Has BPM been extensively applied to health care ? Why focus on quality in health care delivery ? What are the current challenges of health care and can BPM help ? What role BPM will play in future to facilitate effective health care management ?