Managing Employee Attitude for a Successful Information System Implementation: A Change Management Perspective

Abstract

In the last three decades, there has been considerable advancement in the design of information systems used in organizations. Information systems facilitate critical organizational activities like recording and processing of business transactions, analyzing complex and large sets of data and generating management and executive level reports. However, their adoption is generally fraught with challenges because of the negative attitude of employees to the impending change in their work life. Considering the enormous investment of cost, time and effort in information system implementation, it is imperative for organizations to ensure long term returns. This requires them to bring about employee readiness, openness and commitment to implementation. The paper uses socio-technical theory to propose how measures like organizational development interventions can influence employee attitudes to information system implementation. Taking a crossdisciplinary approach and drawing upon existing theoretical and empirical literature, the paper examines characteristics of organizational development interventions, factors influencing employee attitudes to change, and determinants of information system implementation, to build the conceptual framework. [ABSTRACT FROM AUTHOR]