Análise de conformidade na área de saúde com o suporte da mineração de processos

Abstract

The healthcare processes are complex and require a certain level of interdisciplinary cooperation among the various specialists and sectors involved in the processes. Besides this complexity, the Brazilian healthcare area has a notorious problem in its public and private health assistance. These problems are structural, organizational and financial, reflecting in the low valuation of quality and service. The goal of this work is propose an adaptation of Process Mining to healthcare processes in order to contribute in improve the healthcare area in Brazil. In order to achieve this goal a study case was carried out in the Erasto Gaertner hospital, situated in Curitiba - PR, Brazil, that is a national reference in treatment of cancer.