An analytical study on user satisfaction on Wi-Fi services: A case study on Omani undergraduate environment

Abstract

Background/Objectives: Most the higher education institutions provide various internet facilities to its students to motivate them in their learning processes. This study has been conducted to identify the Omani undergraduate user's satisfaction on the various Wi-Fi services provided to them to use in their learning processes. Method/Statistical Analysis: 250 respondents were selected using quota sampling technique for this study. To identify the impact levels of the factors selected One Sample t-test, One Way ANOVA test, Spearman's Correlation and descriptive statistics were used in this study. Results: The study showed that the factors selected for the study have significant impact on the user's satisfaction in the Omani learner's environment. The study also revealed that the factors such as easiness, security and technical aspects of the WIFI services have more impact than the generally expected factors such as coverage and supports. The learning environment shall be made pleasant and easy using such services in the higher educational sectors. The developing nations need to provide more services to motivate the learners to acquire required knowledge using the various resources. Conclusion/Application: The learners should avail these services constructively in order to achieve their required intended learning outcomes and subject knowledge.