Organizational resilience among retail industry in Batangas province

Abstract

This study determined the organizational resilience of the retail industry in Batangas Province. It examined how the retail sector handles and bounces back from adversities such as natural disasters, economic downturns, and changing consumer preferences. The descriptive method was used to describe the organizational resilience of the retail industry. The survey questionnaires were distributed to 404 retail store owners who had experienced difficulties during disruptive events. The study found that most retail industries have strong organizational resilience in terms of robustness, agility, and integrity. Moreover, there is a significant difference between organizational resilience, business location, and the number of years in operation. The findings of this study would benefit the retail industry in withstanding the unforeseen events that can affect business operations. To maintain growth and competitiveness in an increasingly unstable environment, this study advances our understanding of how the retail industry may strengthen its ability to endure and bounce back from setbacks. Hence, the researcher proposed a business continuity plan to guide the retail industry on what to do if they experience these unforeseen events. Further, this study may also add inputs to policy development in the Philippines, grounded on both local and international frameworks. These inputs can guide national and local agencies such as the Department of Trade and Industry (DTI), the National Disaster Risk Reduction and Management Council (NDRRMC), and local government units in the Philippines.