Continuous Intention to Use E-wallet by Business Owners in the Context of the COVID-19 Pandemic

Abstract

The aim of this research paper is to scan the relationship between perceived susceptibility, perceived severity, self-efficacy, perceived ease of use, perceived usefulness, adoption to satisfaction and attitude towards the continuous use of e-wallets during the COVID-19 pandemic. The study included partial least squares structural equation modeling (PLS-SEM) and a questionnaire tailored to the understanding and attitudes of business owners towards the use of e-wallets. The investigation revealed perceived susceptibility, perceived ease use and perceived usefulness has a relationship to satisfaction in the use of e-wallets. Moreover, satisfaction in the use of e-wallet has a relationship in the attitude towards e-wallets. In addition attitudes towards e-wallets has impact in the continuous use of e-wallets by business owners in the Philippines. This means that because of the pandemic, there is a positive attitude towards the continuous use of e-wallets by the business owners. The study recommends policy makers to continue monitoring e-wallet providers since it is new scheme of payments.