Implementation of Organizational Learning Strategy as a Determinant of Service Delivery at the County Government of Homa Bay

Abstract

In recent years, the Homa Bay County government has been associated with poor service due to practices such as corruption, nepotism, and tribal relations. Additionally, Homa Bay County government officials have been charged with rudeness, inherent absenteeism, and therefore incompetence and inability to provide quality services to residents. The purpose of this study was the implementation of organizational learning strategy as a determinant of service delivery in the Homa Bay County government. This study used a descriptive research design and targeted 248 Homa Bay County government employees across all departments. The findings indicated that organizational learning strategy had a substantial positive association with service delivery. The study concluded that organizational learning strategy has an impact on service delivery. Learning organizations are characterized by a high level of motivation to learn and develop on the part of their employees. The study recommends continuous implementation of organizational learning strategy as the techniques should be viewed as management tactics that enable individuals to learn to accomplish beneficial outcomes including innovation, efficiency, environmental adaption, and competitive advantage.