Rater Competency in Conducting Performance Appraisal in the Malaysian Public Sector

Abstract

The current performance appraisal system in the Malaysian public service (SSM) has placed heavy emphasis on rater competency in conducting the performance appraisal in a fair manner and to provide accurate ratings. The public sector has voiced out dissatisfaction with the SSM and the way it is being implemented. This study investigated raters’ associated factors such as self-efficacy (PASE), knowledge (PSK), discomfort (PAD) which may impact rater competency. Rater PASE, PAD and PSK were found to significantly affect rater competency