Older Users Acceptance of Smart Products: An Extension of the Technology Acceptance Model

Abstract

In response to the challenge of accurately assessing age-friendly design requirements during the improvement phase of smart products, a novel evaluation model is proposed. This model is grounded in the technology acceptance model and considers the interplay between user weights and requirements. The aim is to establish precise product indicators and development strategies, thereby maximizing user satisfaction and market competitiveness. Initially, design evaluation indicators are derived from the technology acceptance model. Subsequently, the TextRank algorithm and grounded theory are employed to determine the initial weights of these indicators. The DEMATEL method is utilized to analyze the weight of influence relationships between indicators, while the Kano model determines importance coefficients for adjusting weights. Through normalization, final weights are assigned, and the TOPSIS method implements sorting and significance analysis of age-friendly design requirements. Five age-friendly smartphone samples serve as case studies to evaluate and analyze the five age-friendly design requirement indicators. Method comparison and advantage/disadvantage sorting analyses are conducted to validate the effectiveness and feasibility of the proposed approach.