Indicadores de qualidade utilizados no gerenciamento da assistência de enfermagem hospitalar

Abstract

This descriptive, quantitative, cross-sectional study examined opinions of nursing care quality indicators among nurses at four secondary and tertiary hospitals in Northern Paraná State, in 2012. Sixty-four nurses who deliver health care directly participated in the study. Data were collected using a questionnaire that identified nurses’ opinion of quality indicators in nursing care management. The nurses gave more importance to structure and process indicators, among them incidence of pressure ulcers, which may relate to these indicators’ proximity to care activities. According to the participants, evaluation by indicators contributes to the development of permanent and continued education actions. However, this information is little discussed with the nursing teams. Care management based on assessment by indicators contributes to improving service quality.