Customer Satisfaction as a Significant Measure of Successful ERP Implementation

Abstract

Abstract: The measuring of implemented ERP system’s efficiency is in any case multidimensional. Various researchers dedicated a lot of attention trying to find the best way to measure the success or the effectiveness of ERP solution. „Customer satisfaction“ as a measure represents the crucial point in creating the model for Measuring the success of implemented ERP systems and therefore it is the subject of this work. In this work we shall see what effect the other measurements will have on the „customer satisfaction“, respecting the correlation between particular crucial categories in creating the model of implemented ERP system’s success.