Application of measuring tools in the assessment of the phenomenon of rationing/missed/unfinished care

Abstract

Introduction: The phenomenon of rationing/missed/unfinished care is a current subject of foreign research in nursing. Its quantification can be achieved only through specific measuring tools. With their use, it is possible to identify not only the nursing activities that nurses do not perform during their shift, but also the reasons which lead to the occurrence of this phenomenon. Aim: The aim of our contribution is to analyze approaches to the operationalization of the concept of rationing/missed/unfinished care and to provide an overview of tools to measure it. Methods: The method of content analysis of research studies published in the scientific databases PubMed, ScienceDirect, and ProQuest was used in the processing of paper. Results: In our contribution, we analyzed three approaches and measuring tools which were developed for measuring the phenomenon – MISSCARE Survey, BERNCA/PIRNCA, and TU instruments. We identified differences in the range of activities, time period, scoring and evaluation. Conclusion: We conclude that the phenomenon is mostly related to independent nursing activities and the most frequent reason for its occurrence is the insufficient number of nursing staff. Based on the analysis, we note that the phenomenon not only significantly influences patient satisfaction but also the job satisfaction of nurses – and this is reflected in the quality of provided care. We emphasize the need to be concerned about the mentioned phenomenon using specific measuring tools in studies conducted in the Slovak Republic.