Service Systems Through the Prism of Conceptual Modeling

Abstract

We seek means of further improving the process of service innovation by providing conceptual framework that would uniformly model information about a service system. Since value co-creation is achieved through knowledge-based interactions, such a framework should be a connection-oriented one. We propose uniform approach to context-sensitive relationships modeling and representation, based on semantic conceptual modeling, suitable for modeling both service system interactions and information about a service system itself. Its application is illustrated on digital libraries domain. The proposed representation may be combined with goal-driven development methods to allow closer interconnection of goals and value proposition. The paper presents application of an original conceptual reference model of service system, which may provide more elaborated background for service innovation process.[Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]