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ISO standards and enterprise software: A case study using SUMI and SUS in an international sale

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (2011) 6769 LNCS(PART 1) 178-184
DOI: 10.1007/978-3-642-21675-6_21
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Abstract

Usability standards play an important role in Europe, where companies are legally obligated to ensure that the workplace meets software ergonomic standards. Therefore, usability can be a critical factor in a company's decision about which enterprise software solution to implement. In this paper, we provide a real-world case study where meeting ISO standards and providing usability data to a customer heavily influenced a competitive sales deal. © 2011 Springer-Verlag.

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Ohgi, J., & Sauro, J. (2011). ISO standards and enterprise software: A case study using SUMI and SUS in an international sale. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 6769 LNCS, pp. 178–184). https://doi.org/10.1007/978-3-642-21675-6_21

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