Towards the development of usability heuristics for native smartphone mobile applications

Abstract

This paper reports on initial work in the identification of heuristics that may be most usefully applied in the heuristic evaluation of native smartphone applications. Given the prevalence of such applications, this work seems pertinent, particularly as it also seems under-represented in the literature. Once defined, the heuristics were developed further based on the quantitative and qualitative feedback received from sixty Human-Computer Interaction experts in eighteen countries. The resulting heuristics could be beneficial to HCI researchers and educators, and could also potentially expedite and cut the cost of smartphone application usability evaluations for HCI practitioners. © 2014 Springer International Publishing Switzerland.