The PEW framework for worth mapping

Abstract

In Human Computer Interaction, it is more and more clear that usability is not enough. In order to take into account the other criteria that may be relevant for design, G. Cockton introduced the notion of "worth" and the Worth Centered Design (WCD) framework for its operationalization. The WCD framework structures the development process and provides designers with a set of tools, including Worth Maps (WMs). Worth maps connect systems attributes to human ones, and as such represent a promising tool. However, they remain understudied and under-experimented. This paper presents the results of our experience with WMs. More precisely, it proposes the PEW (Perceived and Expected Worth) framework for worth mapping, reports findings from a study conducted with 5 experts regarding many aspects of WMs, and discusses future directions for research. © 2013 Springer-Verlag.