Agile fusion: developing 'Eat at Right Place' sentiment analysis tool

Abstract

This study presents the development and validation of the "Eat at Right Place Initiative," a sentiment analysis tool for restaurant reviews. Combining a user-centric approach with the Scrum framework, the mHealth agile development and evaluation framework was implemented, deviating from the initially considered Scrum framework. A multidisciplinary team navigated three phases, aligning sprints, goals, and backlogs. Phase 1 focused on product identification through interviews and surveys. Phase 2 involved development and alpha testing using a bidirectional encoder representation from transformers (BERT) rule-based sentiment analysis model. The final phase, beta testing, incorporated user feedback for usability enhancements. Ethical considerations were prioritized, ensuring participant consent and confidentiality. The study culminated in a robust aspect-based sentiment analysis model, effective in capturing nuanced insights from diverse restaurant aspects. Beta testing revealed actionable insights, marking the tool as fit for release. This sentiment analysis tool addresses consumer and owner needs, with iterative development and real-world testing laying the groundwork for future enhancements.