EFECTOS EN LA CALIDAD DEL TRABAJO PERSONAL DE UNA ORGANIZACIÓN QUE RESPETA LAS NORMAS: Una verificación experimental

Abstract

The present paper aims to study if an environment where the employees perceive that they are working in a dutiful work environment with all standards promoted by the organization improves operation quality of high or low conscientious workers. A laboratory experiment was conducted, where participants performing a simple task in a highly controlled environment were sorted into two different treatments: (a) an environment where the participants perceive that they are working in a dutiful work environment with organizational standards (DST); and (b) an environment where the employees are conscious that the organization does not demand the fulfillment of some standards promoted by the organization (NDST). Results show that both individuals, with high and low conscientiousness, are more reliable in a dutiful work environment than in a non-dutiful work environment. It is also important to highlight that in NDST environment, ie that the organization does not provide the means to fulfil all the standards promoted, the conscientious people are harmed by generating more errors than in a DST environment.