The Impact of Work-from-Home on Employee Performance and Productivity: A Systematic Review

Abstract

During the COVID-19 pandemic, working from home has unquestionably become one of the most extensively employed techniques to minimize unemployment, keep society operating, and shield the public from the virus. However, the impacts of work-from-home (WFH) on employee productivity and performance is not fully known; studies on the subject are fragmented and in different contexts. The purpose of this study is therefore to provide systematic review on the impact of WFH on employee productivity and performance. A sample of 26 studies out of 112 potential studies (from various databases, including Scopus, Google Scholar, and the Web of Science database from 2020 to 2022) were used after a comprehensive literature search and thorough assessment based on PRISMA-P guidelines. Findings reveal that the impact of the WFH model on employee productivity and performance depend on a host of factors, such as the nature of the work, employer and industry characteristics, and home settings, with a majority reporting a positive impact and few documenting no difference or a negative impact. This study recommends that an improvement in technology and information technology (IT) training and capacity-building would yield more significant results to those who are willing to adopt the WFH model even after the pandemic.