EVALUASI PELAKSANAN STANDAR PELAYANAN MINIMAL (SPM) FARMASI KATEGORI LAMA WAKTU TUNGGU PELAYANAN RESEP PASIEN RAWAT JALAN DI RSUD KOTA SALATIGA

Abstract

One of the pharmaceutical care standard in hospital is waiting time. Waiting time is counted from patients give the prescription until get medicines in pharmacy department. Waiting time influences quality of health care and patients’ satisfy. This research is due to evaluate implementation of minimum health care standard at hospital categorize waiting time for concoction medicines and non concoction medicines in outpatients at RSUD Kota Salatiga. This is a non experimental experiment with descriptive design. Samples were collected with purposive sampling method. Research was done on January until March 2016. The numbers of samples are 225 prescriptions consist of 78 concoction medicines and 147 non concoction medicines. Result showed that the average of waiting time for concoction medicines was 9.18 minutes and the average of waiting time for non concoction medicines was 5.70 minutes. These were proper the regulation of Indonesian health ministry No 129/Menkes/SK/II/2008, which is for concoction medicines is less than or equal to 60 minutes and non concoction medicines is less than or equal to 30 minutes. All of the samples were proper to the regulation