The influence of guanxi gradient on crew resource management and values in the cockpit

Abstract

The goal of this research is to reveal the influence of a newly developed concept of guanxi gradient on crew resource management and the corresponding values in a Chinese cockpit. Guanxi gradient is a cultural variable describing the decay of attitude considering different degree of interpersonal intimacy. A questionnaire measuring the attitude change is designed in the study. The questionnaire includes three parts which are basic perception, situational response and open questions. The objective of these questions is to find out how the operations of CRM were affected by the different degree of intimacy. Also, the questionnaire was designed to expose the corresponding underlying Chinese value system. It is found that harmony is the top value in cases without safety concerns. © 2013 Springer-Verlag Berlin Heidelberg.