AIR TRANSPORTATION: PERCEPTION AND IMPACT OF PASSENGERS WITH REDUCED MOBILITY

Abstract

Air transport has many restrictions for persons with reduced mobility (PRM). This study aims to better understand the needs of PRMs and the main constraints they face within airports and aircraft. The passengers’ air rights and how they are being met for PRMs were analysed. An online survey was used to gather information about accessibility constraints and PRMs’ perception of air travel. The specific regulations for these passengers are not being properly complied with. There is still room for both airports and airlines to improve PRM experience during air travel.