Are We Inclusive? Accessibility Challenges in Philippine E-Government Websites

Abstract

Web accessibility is essential for e-government in the Philippines to ensure that all citizens, including those with disabilities, can access important information and services. This study evaluates government web accessibility using the Web Content Accessibility Guidelines 2.0 from the World Wide Web Consortium and web presence based on the Government Website Template Design guidelines. A combination of automated testing tools and visual inspections was used for the assessment. Results showed significant discrepancies between web presence and web accessibility. Web presence compliance ranged from 28% to 82.67%, averaging 53.43%. Web accessibility scored higher, with compliance rates ranging from 62.32% to 97.1% and an average of 82.5%. This indicates that while many government agencies have focused on accessibility, there is a need to improve their digital services and visibility. A well-structured and user-friendly website is vital. However, without expanded online services, mobile accessibility, and transactional features, the full potential of digital governance remains untapped. Future studies are directed to aid government agencies with adopting accessible design principles, conducting regular audits, collaborating with disability advocacy groups, and integrating assistive technologies to foster a more inclusive and efficient digital government ecosystem.