Gastronomi Sektörü Meslek Uzmanlarının Çalışanlardan Mesleki Beklentileri Ve Gastronomi Eğitimi İle İlgili Düşünceleri

Abstract

Tourism as a dynamic sector directly or indirectly affects various sub-sectors that it is in interaction with due to its service-oriented and social structure. Along with the increase in their awareness levels thanks to globalization and advancing technology, the demands and expectations of tourists have started to grow different. In response to these variable demands, physical facilities of the hotels fall short of ensuring that the tourists are satisfied and have a good holiday experience. A qualified staff is among the most important elements for guest satisfaction. In the current study, primarily what the professionals in the gastronomy industry, which is one of the most popular types of tourism, professionally expects from the employees in the related industry and the factors that affect these expectations are discussed. At the same time, the current study has been carried out with the purpose of revealing the views of the professionals on gastronomy education in line with the requirements of the industry. In this way, it is attempted to make evaluations about the qualifications of individuals who have studied and currently work in the field of gastronomy.