Humanization of health care in the hospitalization space

Abstract

Introduction: the humanization of health must be structured as a strategic issue. All its processes, guidelines and directives must be focused on the person suffering from the disease and on those who do everything possible to offer the best care services. The objective of the study is to identify humanizing attitudes from the health team (ES) towards the patient in the hospital environment. Method: an observational, descriptive and cross-sectional study was carried out. The data collection technique consisted of a list based on the Decalogue of the Humanization of Health Care (DHSA), the sample was made up of a total of 10 ES. Results: 10 ES were observed using the DHAS criteria. Compliance: identify yourself: 60 % (n=6); Listening: 40 % (n=4); Empathize: 40 % (n=4); Communicate: 80 % (n=8); Respect: 80 % (n=8); Provides comfort, intimacy and privacy: 80 % (n=8); Get closer: 60 % (n=6); Be nice: 40 % (n=4); Facilitates accessibility: 80 % (n=8); Respect rest: 80 % (n=8). Conclusions: the DHSA is a guide to enhance the personal skills of each professional, which are reflected in the encounter with others, in the relationship between people. This is an irreplaceable point in the healthcare space since it is the only procedure in which people are irreplaceable by technology and science.