The relationship between emotional intelligence and contextual performance: Application to automated and vending service industry executives

Abstract

This study examined the relationship between emotional intelligence (EI) and contextual performance among members of the National Automatic Merchandising Association (NAMA), representing leaders of the vending, coffee service, and food service management industries. Canonical analysis was used to investigate the relationships between three dimensions of EIIN, OUT, and RELATIONSHIPSand two dimensions of contextual performanceInterpersonal Facilitation and Job Dedication. Canonical analysis of the responses of 191 individuals demonstrated that there is a positive relationship between EI scores and contextual performance of NAMA members, as predicted. © Taylor & Francis Group, LLC.