Determining Critical Elements in Strengthening the Organisations: A Study on the Public Sector

Abstract

This paper presents the results of a case study conducted on three public sectororganisations. The main objectives of this study were to identify critical elementswhich affect the organisations’ performance and to analyse competitive elements inorganisations. The McKinsey 7S framework and the Kano Model were used toidentify critical elements that need to be focused on in each organisation. Thefindings demonstrated that there are three elements that need to be finely thought-outin the formation and maintenance of the three public sector organisations. Theseelements are staff, structure, and skill. The results of the study can assist theseorganisations to clearly identify their organisational strengths and weaknesses.Accordingly, it helps in finding the middle ground to get all the elements intoharmony that motivate the stimulation of highly effective functioning employeestoward achieving better organisational performance.