SCRIBEES: BINUS University's platform for student services in the age of disruption

Abstract

The world has entered the 4.0 industrial revolution. The 4th generation of industrial revolution is characterized by smart and automatic interconnectedness. All business institutes are competitively adjusting to accommodate the disruptive challenges to implement relevant technology and innovation to support adequate services for the best and fastest responses to the need of the customers. This article will talk about how Student Club and Activity Center (SCAC) at BINUS University adjusted to the needs of students for efficient and effective services through the form of a newly invented online platform named SCRIBEES which is an online system to process student club's documents in relation to the planning, execution, and the closing of their organizational programs, projects and activities. It is based on the research which was conducted through a series of focused group discussion and comparative studies on the matter of how a service system should be designed so that it could effectively and efficiently benefit the stakeholders. It aims at showing the benefits, advantages and impacts of having an online platform to solve the administrative workflow difficulties which are commonly faced by manual procedures.