INFLUENCE OF ORGANIZATIONAL STRUCTURE ON EMPLOYEE JOB SATISFACTION AND COMMITMENT IN THE CIVIL SERVICE IN KENYA

Abstract

This study assessed the influence of organizational structure on employee job satisfaction and commitment in the civil service in Kenya. Three components of organizational structure were examined, namely; centralization, formalization and span of control. The study used a cross-sectional survey design. A self-administered questionnaire was used to collect data from a target population of one hundred and sixty employees in senior, technical and middle level management. The results of the study indicated that organizational structure significantly influenced employee job satisfaction and commitment in the civil service in Kenya. This study validated findings from previous studies that established a significant link between organizational structure and employee job satisfaction and commitment. The study recommended that top policy makers in the civil service should review and implement the current organizational structure designs to enhance employee job satisfaction and commitment for improved service delivery.