A method for modeling interactions on task representations in business task management systems

Abstract

Task modeling approaches facilitate the design of interactive systems by bridging the gap from understanding human tasks to designing interfaces to support these tasks. Business Task Management (BTM) systems provide explicit task representations for managing and coordinating work items, by further requiring definition of how such task representations can be created, distributed and monitored throughout an organization. This paper presents a method for modeling interactions on task representations in BTM systems. It introduces generic task-centric roles as useful abstractions, encapsulating different perspectives on tasks and related interactions. This allows generic, domain-independent views on tasks resulting in enhanced adaptability of BTM systems in different application contexts. The method is implemented in the Collaborative Task Manager (CTM) tool. © 2008 Springer Berlin Heidelberg.