Impact of Work Values and Individual Attributes on Citizenship and Task Performance: A Test in a Developing Country Context

Abstract

This study examined the impact of work values and individual characteristics on organizational citizenship behavior (OCB) and task performance (TP). Based on the arguments of Social Capital Theory, a theoretical foundation was developed to use work values as antecedents of OCB. Analyzing 416 responses from Sri Lankan manufacturing sector employees, it was found that gender and employment category were related to citizenship performance, while level of education was related to task performance. More importantly, the impact of work values (work norms, work ethics, and intrinsic values) on OCB was found to be more significant than that of demographic factors. Overall, the study contributes to individual attributes and work value theories of OCB by providing empirical evidence to understand how strongly individual attributes and work values affect OCB.