Advantages disadvantages of all-inclusive holidays for tourist and Hotels: Case study in all-inclusive Hotel-resorts in the island of Skiathos, Greece

Abstract

The purpose of the paper is to highlight the advantages and disadvantages of all-inclusive package tours for the tourist and the hotel enterprises. At the same time the primary research investigates the demographic profile and characteristics of all-inclusive package tourists, the tourist activities during the holidays and also the elements of satisfaction or dissatisfaction. The research was quantitative. The sample was made of 30 managers of hotels in Skiathos, who worked on different categories of hotels. The results of the research showed that the benefits of all-inclusive packages for the hotels are the attraction of new tourists and the increasing of hotel revenues. For the tourists the benefits are that they now in advance the amount of spending. The disadvantages of all-inclusive package tours are that the tourists do not spend amounts in other local businesses and remain confined to the narrow limits of the hotel, the massive tourism and all-inclusive packages can be implemented only in large hotels facilities. Regarding future research, subsequent surveys should focus on designing appropriate visibility of the tourist product and implementing a program to highlight the benefits of the island