Menurunkan Cacat Produk Kain Type C45128 Proses Dyeing Finishing Dengan Metode Six Sigma dan Seven Tool di PT. Argo Pantes Tbk,

Abstract

Product quality is one of the key characteristics that will determine the level of customer satisfaction. PT Argo Pantes is a company that produces fabrics. The Department of Production sets a short-term target, namely improving product quality by reducing the level of product defects in the Dyeing Finishing process, namely the dyeing process of fabric fibers. Reducing product defects using the Six Sigma approach through the Design-Measure-Analyze-Improve-Control (DMAIC) stages. The process begins by approaching the problem and the factors causing the problem, measuring the frequency of occurrence of each causal factor, determining the dominant causal factor with the Pareto approach diagram, then searching for the root cause with the Cause and Effect diagram. From the results of data collection and processing carried out for two months from June 1 to July 28-2020, there were four product defects in the Dyeing Finishing process, namely improper handling, shrinking of the fabric, color fading and stains. With the Pareto diagram, the dominant factor causing defects is 79%, which is caused by the fabric shrinking 30%, color fastness 26% and stains 23%. The root cause is carried out by using a causal diagram approach for the three types of defects to then be repaired.